When calling FASTech, Inc. for technical support, please follow these guidelines:

  • Be ready to describe the problem in detail and know what product version and level you are working with. Write down what happened, particularly if you cannot call immediately after the problem occurred.

  • Be in front of your computer when you call.

  • If possible, try to duplicate the problem before calling. Our Support Services technician may require you to duplicate the problem while you're on the phone.

  • Be prepared to submit geometry and other data related to your problem via e-mail. We prefer that you send the e-mail prior to the call.

  • When you call, have ready a complete description of your hardware, including your operating system (OS), central processing unit (CPU), video card and memory.

FASTech, Inc. has a Technical Support Staff which operates Monday - Friday, 8:30am - 5:00pm EST.

Before calling FASTech for your support issues please try the following:

  1. Try the [ Alt+H ] function (Mastercam On-line Help ) to find solutions in the middle of operations.

  2. Check your User Manuals for solutions/explanations/tips.

 

If all the above steps do not assist in solving your problem,
contact your local Mastercam dealer, send us an e-mail or call us.

 

 

On-Site Technical Support
FASTech, Inc. provides "On-Site" Technical Support on a fee basis.

The price is as follows:

$300.00 / first hour (includes travel)

$95.00 for every additional hour

Maximum for 1 day is $995.00

 

If you would like to Email your question to FASTech, Click Here

 

 

 

Click HERE to go to our Tech Tips page!